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Why Us?

As experts in senior care, we know what we’re doing.
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How It Works

Getting help is easier than you think.
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What we do

Be safer and more comfortable living at home with home care
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Home care that understands and respects seniors.

Expert

We know seniors.
Our care team is managed by qualified senior care experts. Learn More

Responsive

We’re there for you.
We are always available, and are responsive to your changing needs. Learn More

Secure

You’re in safe hands.
We are Licensed, Bonded, and Insured. All of our caregivers are carefully screened and supervised. Learn More

About Us

Every person deserves care that promotes independence, dignity, and well-being.
Our mission is to provide home care that enhances quality of life for our clients and their families through teamwork, problem-solving and senior care expertise.

Our Team

Caregivers

We love our caregivers! They are the most important part of our team, and we do everything in our power to ensure they have the tools to provide great care.
We have a multi-step screening process, and hire less than 10% of caregiver applicants. Learn More
Once hired, our caregivers go through a day long orientation to understand our model of care and procedures. We continue to monitor, supervise, coach, train, and support them to provide the best care for our clients.

Staffing Coordinator

Our Staffing Coordinator is in charge of scheduling caregivers for shifts and making sure they have the information they need to do a great job. She helps match the right caregiver for each client, and solves problems along the way.

Hiring Manager

Our Hiring Manager recruits, screens, and orients great caregivers to join our team. He works hard to find caring, skilled people who share our passion for working with seniors.

Client Services Director

Our Client Services Director is in charge of meeting potential clients, assessing needs, and working with our client care team to ensure a smooth start of care. She also meets with other senior care professionals to get the word out about our service.

Client Care Manager

Our Client Care Manager is a Gerontologist, and is in charge of understanding our clients’ needs and making sure care goes well. She acts as primary contact for clients and families, and supervises caregivers working onsite with clients.

Leadership Team

Meredith Caplin,
Founder and CEO

Meredith Caplin, Founder and CEO, is a Licensed Clinical Social Worker. She received her Master’s Degree in Social Welfare with a specialization in Gerontology from UC Berkeley in 2004. Prior to founding CSS, she was a Medical Social Worker in hospital settings and provided psychotherapy to older adults. In addition to her professional training and experience, Meredith’s commitment to senior care is informed by her mother’s own struggle with early onset Alzheimer’s disease, as well as close relationships with her grandparents.
Meredith started CSS Home Care in 2010 with the belief that everyone deserves care that fosters independence, dignity, and well-being. As a geriatric specialist, she knows how important it is to recognize and support older adults as whole people, addressing safety, physical and mental health, emotional well-being, and social engagement.
In her free time, Meredith sits on a Steering Committee for the Hebrew Free Loan Association. She brings her beloved dog Lena (CSS Home Care’s Chief Morale Officer) to the office every day, and enjoys hiking, reading, and spending time with her husband and family.

Elizabeth Cooper, Co-Owner and COO, received her JD from UC Hastings College of the Law in 2009, with a primary focus in Mediation and Alternative Dispute Resolution. Prior to joining CSS Home Care in 2012, Elizabeth worked in the nonprofit world helping people save their houses from foreclosure after the financial and housing crisis of 2008. In addition to her analytical and operational skills and experience, Elizabeth brings a passion for building a great company, where every member of our organization is valued, meets our high standards, and shares our vision and mission.
In her spare time, Elizabeth is a founding board member for an educational nonprofit that trains and coaches graduate students in mediation and negotiation techniques. She also loves hiking, kayaking, reading mysteries, and going to the movies.

Elizabeth Cooper
Co-Owner and COO

Locally owned and operated in the San Francisco Bay Area.

We serve Alameda County and Western Contra Costa County.

Our Services
Home Care
Under the supervision of our expert team, our compassionate, carefully-screened caregivers can help with a wide range of tasks.

Personal Care and Hygiene

Medication Reminders

Light Housekeeping and Meal Prep

Outings, Errands, and Appointments

Mobility and Exercise

Activities and Companionship

Alzheimer’s & Dementia Care

All of our clients are assessed and supported by our Client Care Manager, who has a master’s degree in Gerontology, with special training in Memory Care.

With a care plan in place, our caregivers are continually supervised and supported during the course of care to use the most effective behavioral therapies, including validation therapy, as well as Teepa Snow’s Gems and Hand-Over-Hand approach.

Post-Hospitalization / Post-Surgery

Coming home from the hospital can be a huge relief. However, during this period people are at a high risk of falls and injuries, which can land them right back in the hospital.

In order to stay safe at home, people need time to recover and get back their strength. CSS Home Care can help with a wide range of tasks post-hospitalization, to help our clients stay safe and comfortable at home during their recovery period. We can also help with appointments, errands, and rehab exercises.

One-on-one care in facility settings

Many seniors living in facilities require more than the facility can handle.

If home is an Assisted Living Community, Board and Care Home, or Nursing facility, CSS Home Care caregivers can provide additional one-on-one attention and care, outings and errands, monitoring for wandering, companionship and emotional support.

Hospice Care

We can help when your loved one is receiving hospice or end-of-life care.

Hospice is a Medicare benefit, focused on support and comfort rather than treating disease. Hospice team members, including nurses and social workers, provide care at home to address medical needs. Hospice provides some limited, intermittent help with personal care, and does not help with other daily living tasks.

CSS Home Care can supplement Hospice by providing ongoing daily care, household tasks, and emotional support. We work closely with hospice teams to ensure comfort and quality of life.

Why Us?

Our Model

Founded and managed by social workers and gerontologists, we know strong leadership, careful planning, and teamwork are the keys to providing the best care. We listen to your needs and create a care plan that makes sense. Our clients benefit from our team’s passion and expertise. In addition to compassionate caregivers, our team includes dedicated senior care professionals working behind the scenes to make sure care goes smoothly.

Our goal is to help create a home life where our clients feel comfortable and respected, and family members can sleep easier knowing their loved one is cared for well.

Our Process

Our process is simple.

  1. We start with a phone call, then meet with you in person to understand your care needs and answer your questions.
  2. When you are ready to start, we create a care plan, set a schedule, and match you with a caregiver we think will be a good fit.
  3. After care starts, we check in, monitor care, problem-solve issues, and keep in contact to make sure care is going well.

Families Love Us!

10 Five Star Reviews on Yelp!

 Reviews

Client Reviews

I really want to thank your agency for the wonderful care and support that you provided my father and your agency’s caring and responsive collaboration with me. I especially want to thank [my dad’s caregiver] for being so caring and compassionate with my father. My father really liked him. I have had many compliments about how good he was with my father and how nice he is as a person. Thank you CSS staff and caregivers for everything. Philip

I want to thank your caregivers for showing compassion and loving care to my mom. My dad would not have been able to do it without your help. Lynda

CSS Home Care provided the necessary care for my aunt, who was diagnosed with dementia. From the very beginning, your team of professionals provided us with the tools that were required to take on this responsibility. Your caregivers were wonderful. They prepared her meals, took her to her scheduled appointments on time, administered her medications, helped her exercise, made sure she did fun things outside the house and provided her with companionship. My family will forever be grateful for your service. The work you do to help family members cope is a true testament to what’s great about humanity. You provide your clients and their family members with a sense of dignity and grace during a difficult time of their lives. Terri

Professional Reviews

My clients often rave about the excellent care and support that they receive from the CSS staff, which gives me confidence and reassurance that my clients are in good hands. I appreciate the responsiveness, professionalism, compassion and coordination of care that CSS provides.   CSS’s commitment to meeting the individual needs of clients and their families is what makes them an A+ agency. L. Moore

Social Worker, MSW

I’ve used CSS for the past 3 years with our residents who need additional care at home. I have received positive feedback from former residents and family members. I will continue to use CSS Home Care because of their commitment and dedication. L. Nelson

Social Service Director, Skilled Nursing Facility

Caregiver Reviews

I have worked for CSS a year now. At the time I got hired I wasn’t sure if I was going to get hours or not due to a difficult schedule. At this time I’m so happy to be working for this company. I feel like I’m part of the team. Working with the staff who is always so appreciative of what I do just adds to the satisfaction I get from helping seniors. Karen

What it’s like, to work at CSS….
I have worked for a few home care agencies.
CSS is, for me, the best company due to strong organization and commitment from the staff. The team building atmosphere is phenomenal. I feel protected, and very much a part of the team

Lea

FAQs

Scheduling Care

What is a Home Care Assessment?
At a Home Care Assessment we meet you at your home or residence to answer your questions and understand your needs, including details about the kinds of tasks that would be helpful, schedule, and what type of caregiver may be the best fit. Assessments are free and there is no commitment.

If you are planning to start care after a hospitalization, then if possible we like to meet with you at the hospital before discharge, so that we can plan for any special needs, including things like physical therapy exercises or specialized medical equipment.

How do we set or change our schedule?
Once we have met with you for an assessment, we can typically start care soon after, since we have a large pool of qualified caregivers. Our goal is to match you with a caregiver we think would be a great fit, and orient your caregiver to your specific needs. For updates or changes to your schedule during office hours, you can notify your assigned Client Care Manager. After hours, you can call our on-call staff.

Our goal is to give you consistency, matching you with caregivers who can get to know your needs and preferences. To this end, we’ve found it helps to set up a regular, set schedule with longer hours. However, if you just need help a few hours here and there, we can accommodate that too!

How do I keep track of the schedule and care?
We are always available if you want to check in. We also have an innovative family web portal that clients and families can use to keep track of care – you can see the schedule, which caregivers are assigned, and what tasks have been completed. You can even listen to voicemails from your caregiver(s) so you always feel in the loop.

Caregivers

How do you select caregivers?
As a licensed home care agency in California, all our caregivers are registered as home care aides with the state. To even be considered for hire at CSS, all our caregivers must pass a fingerprinted background check with the DOJ and FBI, maintain current TB testing, and complete yearly training requirements.

In addition, all our caregivers go through a multi-step screening process, evaluating skill, reliability, personality, and professionalism. After we review an application for relevant skills and experience, we conduct a phone screening, where we fill in details and begin our interpersonal assessment. An applicant may then be invited to an in-person interview, where we continue to evaluate their skills, personality, reliability, judgment, and professionalism. At this interview, we also administer a written skills assessment. If the applicant passes the interview and exam, we then conduct and perform a professional reference check and employment verification.

What if my caregiver is not a good fit / not working out?
Our goal is for you to feel comfortable and happy with your caregiver. If the issue is small and you generally like your caregiver, we can coach them to make an adjustment in how they provide care. Or, we can find someone else. We check in with you regularly, but if there are any issues that impact your comfort or satisfaction with our service – we want to hear about them!
What is the difference between independent contractors vs. employee-based Home Care companies?
CSS Home Care is a licensed home care agency and our caregivers are employees. We cover employer payroll taxes, carry workers’ compensation insurance, and we have more control over how our caregivers carry out their job duties. CSS caregivers also get overtime pay, sick time, and benefits like 401K savings plans.

Companies that use independent contractors instead of employees have fewer protections and benefits for their clients, workers, and themselves. They do not carry workers’ comp insurance, pay payroll taxes, nor can they instruct their caregivers on how to do their jobs. Independent contractors are also not entitled to overtime, sick time, or other benefits.

If the applicant passes all of these steps, they attend a paid, 5-6 hour in-person orientation to orient them to our brand of care and expectations, including specialized dementia training. After hire, we continue to actively evaluate, coach, and supervise our caregivers for skill, reliability, and professionalism.

Paying for Home Care

How can I get help paying for home care?
Home care is part of the options available for long term care. Regular health insurance does not pay for long term care. If you have purchased Long Term Care Insurance in the past, it usually covers in-home care. We are happy to take a look at your policy if you aren’t sure what is covered. If you are a Veteran, you may be eligible for Long Term Care benefits through the VA. Contact your local VA office for information.
I have long term care insurance. How can you help?
We can help contact your long term care insurance company to start a claim. You pay us directly, and receive reimbursement from your insurance once you are approved to begin receiving care. We also help with the ongoing required paperwork needed to process claims.
Join Our Team
Already an Employee?
Want to Join Our Team?

Want to work for a company that really appreciates you? At CSS Home Care, we are all part of the same team, and we work together to provide the best care for our clients.
We have a great reputation in the community because every member of our team really cares about taking care of people well.

WHAT WE LOOK FOR

We look for caregivers who are skilled at what they do, reliable, and professional.
To apply, you must have at least 1 year of professional caregiving experience or be a Certified Nursing Assistant.
As a licensed Home Care Agency, all of our caregivers must maintain active registration with the California Home Care Aide Registry to be eligible for employment.

BENEFITS

CSS Home Care is a California employer – we offer the following benefits and protections:
· Competitive Wages
· Paid Sick Leave
· Flexible Schedules
· Overtime Potential
· Worker’s Comp and General Liability Coverage
· Ongoing Training
· 24/7 Supervisor Support

Our Affiliations